INTRODUCTION
The supervisor is the first level of management. As such he/she is on the front line in terms of getting results from the staff. The supervisor has moved from being a skilled hands on worker to someone responsible for planning, delegating, monitoring, gaining commitment, training, coaching and counseling. The skill sets required to be successful as a supervisor are far beyond what was necessary for success before. This seminar focuses on the skills and techniques required for success as a supervisor.
COURSE OBJECTIVES
By the end of this seminar participants will have considered how to:
· Become a More Effective Supervisor
· Work More Effectively with their Boss
· Communicate More Effectively with their Staff
· Obtain the Commitment and Cooperation of their Staff
· Develop their Problem Solving Skills
· Obtain Positive Results
· Build Effective Teamwork
· Develop Each Individual that Works for Them
COURSE CONTENT
· Supervisory Responsibilities
· Old Vs. New Ideas Regarding Supervision
· Planning for Results
· Communicating Effectively
· Gaining Cooperation and Commitment
· Motivating to Get the Best from Your Staff
· Counseling and Coaching
· Generating Performance Improvement
· Dealing with the Pressures of the Job
· Supervisory Roles and Skills
· Why Supervisors Fail
· Building Your Team
· Performance Appraisal and Employee Development
· Dealing with Unsatisfactory Performance
· Developing Your Leadership Skills
Training and Consulting